Privacy Policy

The data controller for SHOUTR is:
GOOMIO Oy
Y-tunnus / Business ID: 3575343-2
Veturitie 20
00520 Helsinki, Finland
Contact: shoutr@goomio.fi

GOOMIO Oy has not appointed a statutory Data Protection Officer. The address above is the controller's contact point for privacy matters.

SHOUTR is a live local social space for adults. You create an account, join the shared real-time conversation (LIVE), discover people around you when you want to, message privately, and optionally use WILD, an 18+ mode inside Discover. Dating and flirting are possibilities inside SHOUTR — not the definition of it.

Depending on how you use SHOUTR, the following categories may be processed:

• Account and authentication data: your sign-in identifier and the records needed to authenticate you. Where you sign in with a phone number, the number and the one-time code process are used for authentication and account security; the number is not shown to other users. Where other sign-in options are enabled, we receive the identifier and basic account data that method provides.
• Age information: date of birth or age you provide, and age-assurance status (see section 06).
• Profile information, profile photos, public identity information and the profile/discovery preferences you choose.
• Photos, videos and other media: profile gallery, Private Album, My Vault, WILD source photos and generated Mask or silhouette-related material.
• Location and proximity data used for DISCOVER, geographically relevant LIVE and other nearby features, including the adaptive geography described in section 07.
• Public or user-submitted content: LIVE posts, SHOUTS short videos, SHOUT BACKS, POP-UPS, and venue or other public-identity content.
• Private one-to-one messages and FLASH interactions.
• Saved / Favorites lists and Private Album access permissions you grant or receive.
• Reports, blocks, hides, mutes, moderation records, safety evidence and related context.
• Presence, device and app technical data needed to operate, secure and keep the service reliable.
• Push notification tokens, notification settings and delivery-related data, where you enable notifications.
• Operational measurement such as safety and reliability events and SHOUTS or WORLD PULSE view and replay accounting.
• Purchase, product, entitlement, transaction and refund-related records for time-limited Wristbands and paid FLASH packs.
• Support communications you send us.

SHOUTR uses service providers (processors) for authentication and account access; cloud hosting, databases and storage; media processing, storage and delivery; payment and app-store purchase processing; push notifications; age assurance; security, fraud prevention and moderation support; operational measurement and service reliability; and customer support. They process personal data only on SHOUTR's instructions and as needed to provide their services, subject to applicable data-protection requirements.

• Providing the service and its core features.
• Creating your account, authenticating you and keeping your account secure.
• Location-based DISCOVER and geographically relevant LIVE, including adapting the effective area to activity and density.
• Communication between users, including public content, private one-to-one messages and FLASH.
• Verifying that users are 18 or over.
• Safety, moderation, handling reports and providing review of significant enforcement decisions.
• Fraud and abuse prevention.
• Sending notifications you have enabled.
• Customer support.
• Legal compliance.
• Processing purchases, refunds and paid entitlements for Wristbands and FLASH packs.
• Service security, reliability, presence, notification delivery and operational measurement, including view and replay accounting.

We rely on: performance of a contract (providing SHOUTR to you, including account creation, sign-in, messaging, discovery and purchases); legitimate interests (safety, abuse prevention, security, service improvement); legal obligation (responding to lawful requests, accounting); and consent where required — for example device location permission, push notifications, optional analytics, and features you explicitly opt into such as WILD. You can withdraw consent at any time, including by changing the location or notification permission on your device; withdrawal does not affect processing already carried out, and some features cannot work without the underlying permission.

SHOUTR is for adults aged 18 and over. We may use an age-assurance or verification service to confirm eligibility. Entering a birth year on its own is not treated as verified age.

The privacy design goal is that SHOUTR receives only the minimum verification result needed — for example a confirmation that the user is 18+ — together with the relevant verification metadata such as the time of verification and a verification reference. SHOUTR does not intend to store copies of identity documents itself where verification can be completed without doing so.

SHOUTR uses location and proximity information to provide nearby and local functionality in Discover and LIVE. Your exact GPS coordinates are not displayed publicly to other users. The service may use approximate, reduced-precision or otherwise privacy-protected location information for discovery, and other users see an approximate distance rather than coordinates.

Discovery geography is adaptive. The effective area may expand when there is little activity around you and contract when activity is dense, and it is not necessarily limited by city or national borders. This means your profile may be shown to, and you may see, people farther away than your immediate neighbourhood — always with the same approximate, privacy-protected location handling described above. What is selected for you is based on relevance, activity and density.

SHOUTR keeps three separate media layers. Your profile gallery follows your profile and discovery visibility. Your Private Album is private: another user can request access, and only you can approve it. Access may later be temporary and revocable. My Vault is personal storage visible only to you; nothing in it appears on your profile or Private Album automatically, and you decide if and when to send something in a private chat.

In WILD, SHOUTR may process a source photo you provide to create or operate Mask and silhouette-related experiences. SHOUTS are short videos; SHOUT BACKS and WORLD PULSE may require view and replay accounting to operate those features. POP-UPS and venue posts may show content under a venue or other public identity. Their visibility follows the feature and audience choices shown when content is created or viewed.

Buying any Wristband or FLASH pack never overrides another person's consent. It does not unlock anyone's Private Album or reveal a profile that its owner has not chosen to reveal.

Private chats in SHOUTR are intentionally temporary. When an inactive conversation enters an expiration state, you may be shown a 24-hour countdown. Resuming the conversation may cancel the countdown. If it is not resumed, the normal user-facing conversation may be removed after the countdown. Saving or favouriting a person does not preserve chat history — it only makes that person easier to find again.

We cannot promise that every trace is erased instantly from every system. Reported content, safety evidence, fraud and security records, legally required records and backups may be retained longer where necessary.

Private one-to-one chats are not routinely scanned by AI and are not available for casual staff browsing. If a user reports a message, conversation or account, limited relevant private-chat content and context may be preserved and processed for moderation and safety review. Limited content may also be processed where necessary to investigate abuse, fraud or security incidents, meet legal obligations, or respond to a lawful authority request.

Automated or AI-assisted tools may support moderation of public or user-submitted media and reported safety content. They help identify and prioritise potential violations; we do not claim that every enforcement decision is fully automated. If a significant moderation action affects you, you can request human review or appeal by emailing shoutr@goomio.fi.

We share data with service providers acting as processors on our behalf — for example hosting, authentication, payments, media storage, push notifications and age assurance — strictly as needed to run SHOUTR. We may also disclose data to authorities where legally required.

We prefer EU/EEA regions where possible. Where personal data is transferred outside the European Economic Area, SHOUTR uses an applicable lawful transfer mechanism and appropriate safeguards, such as an adequacy decision or Standard Contractual Clauses where required.

The public website runs on a necessary-only cookie basis. It does not use non-essential analytics or marketing technologies. If those are added to the website later, a consent mechanism will be provided and those categories will stay off until you choose otherwise. You can review website choices in Cookie Settings.

This website position is separate from processing inside the SHOUTR app and service. The app may process operational events needed for features, safety, fraud prevention, reliability, notification delivery, and SHOUTS or WORLD PULSE view and replay accounting. We do not use this distinction to describe optional advertising tracking as necessary.

We keep personal data only as long as needed for the purpose it was collected for, or as long as required by law. The principles we apply per category:

• Account, profile, public identity and media — for the duration of the account or content lifecycle and as needed to complete deletion and meet legal obligations.
• Location and proximity data — only for as long as necessary to provide location-based functionality and maintain service and security requirements.
• Private chats — according to the temporary-chat lifecycle, subject to safety, legal, backup and report exceptions.
• LIVE, SHOUTS, SHOUT BACKS, POP-UPS and related view or replay records — for as long as needed to operate the relevant feature, account for views, moderate content and secure the service, after which data is deleted or anonymised under our retention practices.
• Report and moderation evidence — for as long as reasonably required to investigate, enforce the rules, handle appeals and meet legal obligations.
• Support communications — for as long as needed to handle the request and related legal and security obligations.
• Purchase, entitlement, refund, payment and accounting records — for as long as needed to provide the purchased product, resolve disputes and comply with applicable financial, tax and accounting law.
• Backups — removed through normal backup rotation, subject to technical and legal requirements.

Under the GDPR you can request:

• Access to your personal data.
• Correction of inaccurate data.
• Deletion of your data (see Delete Your Account).
• Restriction of processing.
• Objection to processing based on legitimate interests.
• Data portability, where applicable.
• Withdrawal of consent, where processing is based on consent.

You can also lodge a complaint with your local supervisory authority. In Finland this is the Office of the Data Protection Ombudsman (Tietosuojavaltuutetun toimisto).

Send rights requests to shoutr@goomio.fi.

We use technical and organisational measures appropriate to the risk, including access controls and encryption in transit. No service can guarantee absolute security, and we do not claim otherwise.

SHOUTR is not for anyone under 18. We do not knowingly process data of minors. If we learn that an account belongs to a minor, we will close it.

We may update this policy as the product and its providers develop. Material changes will be communicated in the app or on this page.